Refund Policy

Updated: February 16, 2023

Cancellation & Refund

If you are cancelling your registration to attend an event and are applying for a refund, you need to contact;

If notification is received:-

More than 5 working days from event date

A full or part refund will be provided subject to confirmation of event requirements. Registrants must take into consideration prior to requesting a refund that; venue, food and beverage etc. may have been finalised and confirmed prior to the event and therefore would have incurred considerable and non-refundable costs to NPM.

Less than 5 working days from event date

Event registration cancellation 5 working days from event date will incur a 30% fee or the option to allocate the registration to another NPM event. Cancellations made within 48 hours to the event will incur a 50% fee. NPM cannot accept responsibility for changes to work commitments or personal circumstances within this 5 working day period. A full refund will be given to all registrants if an event has been cancelled by NPM.

Non Attendance

If a registered attendee fails to attend an event for which they had registered, the ticket credit will be allocated to your NPM Events account to use at another NPM event.

NPM will accept a transfer of the registration to another member of the paying organisation at no extra cost.


NPM reserves the right to cancel, postpone or reschedule events due to low enrolments or unforeseen circumstances. Where a refund is due to an attendee a full refund will be made within 14 days via the same method payment was made unless requested otherwise.

Preferential room rates

NPM disclaims any and all liability for any direct, indirect, consequential, or incidental damages, losses, or expenses arising from or in connection with hotel bookings made through our platform. This includes, but is not limited to, damages due to cancellations, overbookings, discrepancies in services, or any issues arising during the guest's stay.

By using our platform to book accommodations at partner hotels, users acknowledge and agree to the terms of this Non-Responsibility Policy.

For inquiries or clarifications regarding this policy, please contact our customer support at